Have you seen our HughesNet FAQ? This covers many common topics such as speed, installation, ordering, Express Repair, and more!
If you don't find the answer you're looking for in the FAQ, come back to the community and ask your fellow HughesNet subscribers! We have very knowledgeable and long time HughesNet subscribers who are willing to help.
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Satellite internet service works differently from how cable, DSL, or other ground-based (terrestrial) internet service providers work. Here's a simple breakdown of what happens when you get online.
A request for a Web page is sent from your computer to a satellite about 22,000 miles out in space. At this altitude, the satellite's period of rotation (24 hours) matches the Earth's, and the satellite always remains in the same spot over the Earth (geosynchronous orbit). Because Internet via satellite is so technologically advanced, this distance hardly makes a difference, even with rural Internet connections.
The satellite contacts the Hughes Network Operations Center (NOC) which locates the specific Website you have requested.
The Website beams the information back along the same path to the NOC, then to the satellite, and then to your computer through your HughesNet dish and modem. Although the signal travels a great distance, there is only a fraction of a second delay during this transmission. This is similar to delay you may have experienced when using a cell phone. In most cases, latency isn't apparent while surfing online. Once technology is set up in your home connecting to the Internet via satellite is simple.
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Hughes Successfully Launches High-throughput Satellite
Setting the stage for the next generation of HughesNet Gen5 satellite Internet service
EchoStar XIX, the world’s highest-capacity broadband satellite, will power HughesNet® Gen5, the next generation of the nation’s #1 high-speed satellite Internet service. HughesNet Gen5 will deliver more speed, more data and more advanced features for consumers and small businesses with limited Internet access options.
50% greater capacity
Connecting an expanding number of households and small businesses with the fastest satellite Internet speeds available from coast to coast
EchoStar XIX, with JUPITER™ System technology, will cover the continental United States, Alaska, Mexico and parts of Canada and South America.
Launched on December 18, 2016*
On a United Launch Alliance Atlas V launch vehicle from the Kennedy Space Center at Cape Canaveral, Florida
Watch Footage from the Satellite Launch
EchoStar XIX launched on December 18, 2016 from Cape Canaveral, Florida. Check out the coverage!
40 YEARS' EXPERIENCE
Hughes invented satellite Internet and has over 40 years in the satellite business.
Hughes is a global leader in satellite broadband, with more than 5 million satellite systems installed in over 100 countries.
HughesNet Gen5 is based on the experience and expertise of bringing high-speed satellite Internet service to more than 1 million American consumers and small businesses for 15+ years.
DELIVERING ON OUR PROMISES
HughesNet was recently ranked first in delivering advertised speeds in the Federal Communication Commission’s 2016 “Measuring Broadband in America” report for the second year in a row.
MORE OF EVERYTHING YOU WANT
The new HughesNet re-imagines the satellite Internet experience to deliver a breakthrough service that gives you more of everything you want. HughesNet Gen5 will provide more speed, more data and advanced features that enable you to do more of what you love online.
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Your high-speed Internet can save you big money on phone bills.
The calling features and quality you want—at a price you'll love—without using any of your monthly data!
HughesNet Voice offers service plans starting as low as $19.95 per month for the first three months!* Our service is so affordable that you can save up to 45% over traditional landline phone services. Premium features such as Call Waiting, Caller ID, and more come FREE with HughesNet Voice.
Why HughesNet Voice?
Call anyone, anywhere
Unlimited local and long-distance calling in the domestic U.S. and Canada PLUS two optional calling plans for International calls to the most frequently called countries
FREE premium features
Caller ID, Call Waiting, Voicemail and more
No phone number change required
Keep your same phone number, or choose a new one**
You'll receive FREE HughesNet Voice equipment with your order — a $75 value***
HughesNet Voice Plans & Pricing
Add HughesNet Voice and SAVE when you order Internet and phone service together!
FOR THE FIRST 3 MONTHS * . OFFER ENDS 3/31/17.
Add International Calling Plans
Includes 200 minutes of calling to 60 countries. ****
Includes unlimited calling to 60 countries. ****
How Does It Work?
HughesNet Voice uses advanced Voice-over-IP (VoIP) technology to deliver a feature-rich home phone service over your satellite connection. The service uses a device called an ATA (Analog Telephone Adapter), which will route your calls through your satellite modem and dish – just like that!
HughesNet Voice is optimized to work over your satellite connection, so (unlike third-party voice applications) it doesn't interfere with your Internet use and doesn't affect your plan's monthly Data Allowance.
ORDER BY PHONE
*$19.95 offer represents a $10 monthly savings for three months. After three months, the monthly fee reverts to $29.95. 24-month commitment required. Other restrictions may apply. Offer void where prohibited. Offer ends 3/31/17.
**Transfers of existing telephone number not always available, and your new telephone number may not be a local number. Service is subject to our HughesNet Voice Subscription Agreement and Reasonable Use Policy. Service (including 911 / emergency services) will not function during periods of Internet service outage. Additional voice adapter equipment required. Call or go online to check service availability for your location.
***$75 savings on HughesNet Voice equipment available to new subscribers only. 24-month commitment required. Other restrictions may apply. Offer void where prohibited. Offer ends 3/31/17.
****Applicable countries can be found on legal.HughesNet.com
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Welcome to the HughesNet Community Forum!
The HughesNet Community is here for you to search for answers and ask fellow HughesNet subscribers for help. This is a great opportunity to discuss and exchange information to enhance your HughesNet experience. Here are guidelines to keep the community constructive and friendly for all. You can also check our comprehensive rules in the Terms of Service.
1. Practice internet etiquette
To provide the best community experience, please refrain from using ALL CAPS, “bumping” topics (this is commonly done by posting on an old thread to move it back to the top of the list), harassing other customers or using topic titles that are not directly related to your post. Just be respectful. 🙂
2. Stay on topic
Every customer here wants clear and straight-forward assistance. Please be courteous to other customers by staying on topic and contributing constructive replies.
3. When in doubt, start your own topic
The best way to attract attention to your question is to start your own topic instead of posting inside of another customer’s individual topic. Of course, if you’re experiencing the very same conditions as the poster in the thread, join in!
4. Summarize your concern
Use a subject line that summarizes your concern. This helps others understand what you’re experiencing faster, and makes it easier for other customers with the same concern to find your topic. Good examples are: “I can't access Facebook”, or “I’m unable to send e-mail with Outlook”.
5. Provide relevant details
Include relevant details about your concern in your post. Helpful things like what operating system and web browser you are using go a long way. Even better things to add are details such as when you first started experiencing the problem, and what you have done so far to troubleshoot.
6. Protect your privacy and others'
Avoid posting anything you wouldn't want on a billboard. Yours or anyone's HughesNet account number, physical or mailing address, telephone number, credit card numbers or e-mail address are not to be shared publicly for safety and privacy reasons.
For a safer and more enjoyable Community, it's best to avoid:
1. Using profanity
Although we do have an automatic filter for inappropriate words, avoiding the filters by purposely misspelling or disguising profanity will possibly result in your post being removed.
2. Trolling, spamming, soliciting, or insulting others
Our goal is to provide a safe, welcoming environment for everyone. Continuously posting the same thing repeatedly, ‘trolling’ (posting rude, offensive content or disrupting a topic for the sole intention of upsetting another user) or otherwise posting inflammatory content is not tolerated. Soliciting others to engage in legal action or for advertising is also not accepted.
Other community members like you are providing most of the advice here, and it is your responsibilty to exercise careful judgement in taking action based on said advice. HughesNet is not responsible for third-party content provided by other community members, nor is HughesNet responsible for any damage caused by said third-party content.
HughesNet moderators may take additional action as needed to maintain a safe and welcoming environment for our members.
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