Could also ask them to disconnect any wired devices, then turn off/disconnect wireless devices from Wi-Fi. Connected devices will appear listed, so if something is still there the customer will need to seek it out and turn it off/disconnect it... In turn that will also show them they had an unknown device there too!!
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Yes, they can (both 2Ghz and 5Ghz freq) be disabled. However, you'll also be able to see what devices are connected in the modem GUI too, which should help. The whole thing itself is actually pretty simple (advanced options are available) and we've been doing training for months now. Of course launches of new products are always tricky, but the new unit is very plug and play, even to mom n' pop.
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Hello Everyone! We just wanted to leave a friendly reminder for all to give you a simple way to test for leaks and what to do if you've got a little data vampire hiding in your network. The instruments of today's modern communication can also be little buggers if you've got a data cap home ISP or cell phone plan. If you're like me, sometimes 500MB a month for your phone is gone on day one watching funny animal videos on YouTube in just about 15 minutes. Here in the community, we've tried a lot of different home remedies, but nothing works better than the good ol' isolation test. Below we have some easy-to-follow graphics that will get you started on your journey to capturing your data hog. First - follow these instructions to the "T"! It is very important that this part is done right. Second, we've got an example to show you. The meters are not exactly the situation you might be in (getting your data back instead of losing it), but this is just what we, the reps, want to see! p.s. You don't need put the timestamps on it, just let us know what time and date you took the pictures and we'll be happy! Finally... You'll probably see the same thing everyone else has after doing this test. The meter doesn't move! What does this mean? It means somewhere, someplace in your network, there is a device sneaking some extra bandwidth out the back door. Now, the fun investigative part for you. Let's find that scoundrel! 1.) Plug in one device at a time, or only use one WiFi device at a time. 2.) Be sure all apps, windows and "extras" on your computer, phone or table are closed 3.) Begin your normal browsing habits, but keep an eye on that status meter! Does it spike when you open iTunes? Missing a chunk to Instagram? Be aware of what is data intensive. Pictures, music, GIFs & Vines seem harmless, but they can put a dent in your data gas gauge. Our community members have highly recommended GlassWire to help you monitor your historical data usage since we currently don't have that feature.
Be cautious with ads too! Our members have recommended installing ad-blocking plugins for your browser, for those times that you want to take the scenic route but keep the needle steady. Make sure your modem or router is not plugged into your DISH or DirecTV on-demand or set top box. If it is plugged into a Smart TV or Roku type device, disconnect that too. Set a WiFi timer on your router with the help of our Home Tech Support (or your router manufacturer) to make sure the kids aren't downloading all their favorite homework-related-ebooks when it should be bed time. If you've done this test and you've still got questions or just want to show off that you, the mighty hunter of data hogs, have captured the culprit... start a new thread! Thanks ! Amanda
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We've got a video out on our Vimeo channel that will help you understand your HughesNet bill as well as show you how to view your current balance, pay your bill, and set billing reminders in the Support Center.
Below are direct links to different quality versions of the video, depending on whether you would prefer a higher quality video to visually follow along, or a lower quality to follow by audio.
High - 720P - Approx. 25~30MB
Medium - 540P - Approx. 20MB
Low - 360P - Approx. ~20MB
The HughesNet Community Team
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If you've purchased the HughesNet Voice service or have received a replacement ATA, don't forget to check your box for the start up guide so you can start making calls today! We've also provided you with the latest start up guides online. In your browser, go to http://voice.hughesnet.com/activate Click on the picture of the ATA you've received.
On this page for Cisco ATAs, at number 1 below, you can find a video demonstration on how to correctly set up your ATA. We recommend watching this first! Number 2 and 3 are clickable links to our latest guides for setting up the equipment and for activating your ATA. Number 4 is the link to the activation page, which you should visit once you've successfully set up your ATA. If you have an Innomedia ATA, your page will look almost identical and will have the same appropriate guides to help you get started: For both ATAs you will end up activating on this page if you click that button under number 4; just follow the instructions: If you have any concerns, you can always call us at 866.347.3292 for live help or you can start your own thread here in the community to get assistance. To start your own thread, scroll up and click on the New Post button and include your HughesNet modem's serial number located on the bottom so we can locate your account and get started. Please be detailed with your concern so we can best assist you.
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