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HT2000w dataleak testing

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Senior

HT2000w dataleak testing

Just curious, since the HT2000w is a wifi enabled device... How will we instruct users to test for data leaks on that? Can't just unplug the devices like we used to tell people, wifi is also there and can be eating data up....?

Personal Machine: ECS B85H3-M | Intel i5 4460 | 16GB DDR3-1333 | eVGA 750Ti | Samsung 830 120GB
Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | Intel Quad Gigabit NIC | 3Ware 9650SE-12ML + BBU | 650w OCZ ZS PSU | eVGA LP 710 | 10x WD RE 4TB disks in Raid10
12 REPLIES 12
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Junior

Great question!

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Moderator

Whoa, you're right. I am the one who came up with the original way... so it seems up to me to make the new way, right? If you have any ideas you'll help a poor overworked soul out Woman Frustrated

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Can the  HT2000w modem have its "radio" totaly disabled so that a potentialy large number of leaks be turned off at one wack?

Phone support is really going to have to step up their game. Newbie customers are going to cry their eyes out.

 

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Yes, they can (both 2Ghz and 5Ghz freq) be disabled. However, you'll also be able to see what devices are connected in the modem GUI too, which should help. The whole thing itself is actually pretty simple (advanced options are available) and we've been doing training for months now. Of course launches of new products are always tricky, but the new unit is very plug and play, even to mom n' pop.

 

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It can be disabled AFAIK, but that would require a whole bunch of extra steps... We may need to have a guide specifically for disabling the Wifi Radio on the HT2000W, and reference that guide in an updated version of the current dataleak test, and state that the test is only valid if the wifi radio is turned off while all devices are unplugged.  Would have to disable the Wifi BEFORE unplugging devices though.

Personal Machine: ECS B85H3-M | Intel i5 4460 | 16GB DDR3-1333 | eVGA 750Ti | Samsung 830 120GB
Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | Intel Quad Gigabit NIC | 3Ware 9650SE-12ML + BBU | 650w OCZ ZS PSU | eVGA LP 710 | 10x WD RE 4TB disks in Raid10
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Could also ask them to disconnect any wired devices, then turn off/disconnect wireless devices from Wi-Fi. Connected devices will appear listed, so if something is still there the customer will need to seek it out and turn it off/disconnect it... In turn that will also show them they had an unknown device there too!!

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But that would only work IF the neighbors aren't using the wifi...  It can also be a REAL pain to unplug a Chromecast from the back of a larger wall mounted TV, can't disable wifi on those, they actually have to be unplugged, I imagine other cast like devices are in the same boat.

Personal Machine: ECS B85H3-M | Intel i5 4460 | 16GB DDR3-1333 | eVGA 750Ti | Samsung 830 120GB
Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | Intel Quad Gigabit NIC | 3Ware 9650SE-12ML + BBU | 650w OCZ ZS PSU | eVGA LP 710 | 10x WD RE 4TB disks in Raid10
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Labeling that under "not my problem"

 

Just kidding, we'll figure something out. Like a "disable everything for an hour" button or something like that.

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Pretty sure it wouldn't be too hard to put a simple button in an easy to find place to "Enable/Disable" Wifi, would make it much easier for everyone.

Personal Machine: ECS B85H3-M | Intel i5 4460 | 16GB DDR3-1333 | eVGA 750Ti | Samsung 830 120GB
Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | Intel Quad Gigabit NIC | 3Ware 9650SE-12ML + BBU | 650w OCZ ZS PSU | eVGA LP 710 | 10x WD RE 4TB disks in Raid10
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Junior

Great question!

Highlighted
Moderator

Whoa, you're right. I am the one who came up with the original way... so it seems up to me to make the new way, right? If you have any ideas you'll help a poor overworked soul out Woman Frustrated

Highlighted

Can the  HT2000w modem have its "radio" totaly disabled so that a potentialy large number of leaks be turned off at one wack?

Phone support is really going to have to step up their game. Newbie customers are going to cry their eyes out.

 

Highlighted

Yes, they can (both 2Ghz and 5Ghz freq) be disabled. However, you'll also be able to see what devices are connected in the modem GUI too, which should help. The whole thing itself is actually pretty simple (advanced options are available) and we've been doing training for months now. Of course launches of new products are always tricky, but the new unit is very plug and play, even to mom n' pop.

 

Highlighted

It can be disabled AFAIK, but that would require a whole bunch of extra steps... We may need to have a guide specifically for disabling the Wifi Radio on the HT2000W, and reference that guide in an updated version of the current dataleak test, and state that the test is only valid if the wifi radio is turned off while all devices are unplugged.  Would have to disable the Wifi BEFORE unplugging devices though.

Personal Machine: ECS B85H3-M | Intel i5 4460 | 16GB DDR3-1333 | eVGA 750Ti | Samsung 830 120GB
Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | Intel Quad Gigabit NIC | 3Ware 9650SE-12ML + BBU | 650w OCZ ZS PSU | eVGA LP 710 | 10x WD RE 4TB disks in Raid10
Highlighted

Could also ask them to disconnect any wired devices, then turn off/disconnect wireless devices from Wi-Fi. Connected devices will appear listed, so if something is still there the customer will need to seek it out and turn it off/disconnect it... In turn that will also show them they had an unknown device there too!!

Highlighted

But that would only work IF the neighbors aren't using the wifi...  It can also be a REAL pain to unplug a Chromecast from the back of a larger wall mounted TV, can't disable wifi on those, they actually have to be unplugged, I imagine other cast like devices are in the same boat.

Personal Machine: ECS B85H3-M | Intel i5 4460 | 16GB DDR3-1333 | eVGA 750Ti | Samsung 830 120GB
Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | Intel Quad Gigabit NIC | 3Ware 9650SE-12ML + BBU | 650w OCZ ZS PSU | eVGA LP 710 | 10x WD RE 4TB disks in Raid10
Highlighted

Labeling that under "not my problem"

 

Just kidding, we'll figure something out. Like a "disable everything for an hour" button or something like that.

Highlighted

Pretty sure it wouldn't be too hard to put a simple button in an easy to find place to "Enable/Disable" Wifi, would make it much easier for everyone.

Personal Machine: ECS B85H3-M | Intel i5 4460 | 16GB DDR3-1333 | eVGA 750Ti | Samsung 830 120GB
Server: ASUS M5A99FX Pro R2.0 | AMD FX8350 | 32GB DDR3-1600 ECC | Intel Quad Gigabit NIC | 3Ware 9650SE-12ML + BBU | 650w OCZ ZS PSU | eVGA LP 710 | 10x WD RE 4TB disks in Raid10