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Students and teachers please read

COVID-19 Announcement: Read what HughesNet is doing for you.

COVID-19 Reminders: With an increasing number of people staying at home to work and study due to COVID-19, HughesNet network traffic in the U.S. has increased dramatically. As a result, in many areas of the country, our network is operating at full capacity. To maintain performance for our customers during this time of extremely high demand, we’ve adjusted our network to help meet the demand – and we continue to optimize the network around the clock.

To help people working from home, we have prioritized Cloud-based business applications. We have also prioritized online educational apps, and are working with teachers to identify the websites and learning tools on which they depend. If you have trouble accessing an online educational site, email a description of the issues you are experiencing to us at EduHelp@Hughes.Net.

To protect the health of the representatives at our customer care call centers, we are following approved Covid-19 guidelines. These actions have resulted in longer than usual wait times. For immediate answers to frequently asked questions, visit,, or the HughesNet app. If you do call, email, or send a chat to Customer Care, we will answer you as soon as we can.

Thank you for your patience during this extraordinary time.